- Cost. It takes a village, but that’s too expensive. Without plans to hire more staff, reduce the work that needs to get done across all devices and functions. Just because different resources are used for different jobs, doesn’t mean they can’t all be on the same page. Be more efficient and accurate. One system can fit all, in fact it’s necessary.
- Insist on combined work or service order capability with your ticketing and helpdesk. Think you already have that now? A review of time-consuming tickets usually shows gaps in what you thought was managed well.
- Financials. Reduce revenue and cost leakage on projects. Whether you’re footing the bill for your departmental customers, simply passing along material charges or even project time, you’ve got to account for it with as much consistency and little effort as possible. Look for an out-of-the-box way to include this by design and avoid re-entry in yet another system, especially one that’s very expensive & time consuming to adapt.
- Visibility and justice for all. Getting the job done means playing “Where’s Waldo” in email strings, multiple applications and document versions, resulting in highly skilled people doing work without organized information. Take advantage of having instant visibility into every task, device, line, connection, conduit, server, router, switch, service order, phone number, software and anything else you want to manage, simplifying the tasks enabling all resources to now help.
- Predictability & Governance. If you can’t manage it, you can’t control it. You can’t control it if you can’t measure it. You can’t measure it if you can’t define it. Catalog-based systems lend themselves to organizing every item, service, expectation and process, manage it by design and deliver to a level of quality you set. Meaningful dashboards tied to this manage by exception and take you right to what’s happening in the myriad of activities. If you’re expected to deliver, then expect to easily get to the right information.
- Untangle the ball of wires. Big one! Your closets look great, rails and conduits orderly and it’s all in spreadsheets from the very beginning. When was the beginning? Even if it was yesterday, cable information becomes outdated fast because it’s too much to expect multiple systems will be updated, especially a spreadsheet, with the latest changes and context. Naming conventions will only take you so far and quickly, your high-skilled labor is tacking on hours each time that closet door opens. Integrated Cable Plant functions should be part of the Service Order, tied to the Catalog, Inventory and Assets unless you have unlimited time and resources getting work done quickly enough. Integrated, accurate cable plant graphics on-demand saves expensive in-house or outsourced labor.
- Inventory & Asset Management. Inventory and asset management should leverage the changes managed in an integrated system, right from the catalog as work orders take place. Save audit time, understand where everything is and what’s in the field without investing in a separate system. In fact, separate systems are counter-productive for the same reasons as above.
- Self Service. Everyone wants it, expects it and you benefit the most without arming your staff with mere telephones and email to manually process incidents, requests, status, etc. Yeah, some like the telephone and no one said it’s going away. Otherwise, you’re spending your staff’s time doing something a system can do, especially one that’s already tied into every other function mentioned here.
- Reduce training, conversations, emails and coordination efforts. Resources change, need ramp-up time and the benefit of history. One easy, intuitive system enables new and existing employees to come up to speed quickly on the system, the task at hand and the entire operation regardless of role.
- Upgrade your helpdesk. Six out of ten companies don’t like or aren't using their helpdesk properly. If you must keep yours, OK, but add this now to your existing helpdesk. Later you might wonder why you need both when an integrated helpdesk is already there and then you can decide to drop your current one. Your option. Meanwhile, save annual maintenance expense of several applications, spreadsheets and databases, not to mention gaining staff productivity within the same solution.
IT Executives, Managers and staff
can now get more work done in less time with better results. With IT &
Telecom converging, increasing user demand and technology expectations for
productivity and shrinking budgets, why not consider a converged operational
system strategy for all communications and technology management?
Reduce your applications five or
more to one, as a strategic necessity, and consider PCR-360, premise or in the
cloud. Leverage 30 years of experience and 2 years developing the latest
solution in efficient communications & technology management. PCR-360
offers an exciting ROI that answers the question, “How will I improve for the
upcoming year?” It’s ready now, from a reliable vendor that always does the
right thing and we’re looking for someone like you that’s interested in simply
knowing what’s now available to make ends meet, improve service capacity and
levels of customer service.
It’s all about the visibility!
Byron Druss is the Director of
Northeast Sales at PCR, and has over 22 years of operational performance
experience across engineering, service & project management disciplines. He
can be reached at bdruss@pcr.com,
@byrondruss and (856)381-1177.
PCR is headquartered in Grand
Rapids, MI, and is owned by Koniag Development Corporation, a wholly owned
subsidiary of Koniag, Inc. Koniag is an Alaskan Native Corporation, certifed as
an SBA 8(a) SDB-ANC.
See or contact PCR at 616-554-0000
@PCR_360
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