Costs maintaining IT and Telecom at Colleges per student are rising. Even with larger enrollments, device and access-demands per student, faculty and classroom abound challenging your capacity to deliver. Streamlining all communications & technology with one consolidated application may not have been possible before now. It's crucial to explore how this now solves the question of how to do more with less.
Do you have multiple helpdesks? Usually staffed by expertise, both highly-skilled and inexpensive transient student resources, these often use multiple and different applications, spreadsheets and ad-hoc databases. Uniformity and consolidation, using an already built, commercial-off-the-shelf (COTS) solution, greatly reduces the amount of time and effort required to address work completion. With the right information, work doesn’t have to be limited to only highly skilled, experienced interpretation, enabling less skilled staff to balance the load getting more work done faster by all.
How does your operation work with the community you serve? Self-service has become the entitlement of our time. Why not, it naturally saves them time when they need your services, but back office people save just as much time. And there’s more of those you serve than in the back office. Why not leverage Self-Service, also tied to the desk, orders, inventory, approvals, etc.
How are inventory and assets tracked? These are best done simultaneously when acting upon them so that when new work arises, there’s already an up to date view of what’s available, deployed and needed with all the histories required to decipher and troubleshoot. Using a separate way to manage this eats time, is error prone and is an opportunity to reduce applications.
Is Telecom now part of IT? Call & Cost Accounting is unique for Telecom with multiple vendor invoices, split by multiple departments with multiple payments. The rest is no different in many ways than IT. For instance, helpdesk, inventory, assets, ticketing & work-orders, equipment configuration and cable plant management has identical function to that of the rest of the converging IT environment. In fact, resources are probably shared. If your operation is converging with the technologies, converging the way you manage brings you enormous economies of scale while organizing, tracking and managing telecom expenses. Now you can manage Telecom Expense and its operation with IT using one application.
How are you protecting the millions invested in Cable Plant Infrastructure? People, drawings, spreadsheets, and well organized and tediously labeled closets is the norm where it remains difficult to understand, maintain, change and repair. Integrating the entire physical plant with the same common system described here ensures accurate, highly available and well understood, graphic data to get the job done by even lesser skilled resources. Service orders should work in tandem with the cable plant to avoid repetitive, expensive audits,knowing each and every available connection, path and equipment.
Finally, are all your applications easy to use? Have they kept up with today’s expectations, have the option to run in the cloud as a service, come from a viable vendor, is catalog-based or otherwise coming into question? Why not take a look at what’s out there with just one, combined-by-design solution to bring you economies with increased service levels, PCR-360. What have you got to lose, but, the need to spend more to keep up with the fastest growth we’ve ever experienced. Don’t forget about dropping maintenance on several, outdated applications, too.
It’s all about the visibility!
Byron Druss is the Director of Northeast Sales at PCR, and has over 22 years of operational performance experience across engineering, service & project management disciplines. He can be reached at firstname.lastname@example.org, @byrondruss and (856)381-1177.
PCR is headquartered in Grand Rapids, MI, and is owned by Koniag Development Corporation, a wholly owned subsidiary of Koniag, Inc. Koniag is an Alaskan Native Corporation, certifed as an SBA 8(a) SDB-ANC.
See or contact PCR at 616-554-0000
or see for yourself at: http://www.pcr.com/images/PCR360_Product_Brochure.pdf WP20121005BDv1.1