Squeezing More Expense Out of Telecom Management – The Final Frontier

Managing telecom is an often overlooked, growing expense, in higher education, government and private industry. Analysts consider it a top 5. Traditional cost-cutting carrier and switch upgrades, staff reductions and billing re-negotiations omit gaining Operational Efficiencies, largely an untapped, immature market. Your opportunity to lower expenses further is getting rid of business-as-usual (BAU) manual costs, recouping economies for cost-avoidance, direct cost reductions and massive time inefficiencies also affecting QOS.

Telecom Service Management is costly in labor without integrated Cable Plant, Switch I/F & Cost Accounting

Provisioning and caring for a telecom environment is technical, procedural and financial. Telecom management is also more patterned than IT. However, telecom’s needs are often manually met, lumped in with IT’s ticketing system yet unable to handle telecom specifics. Complexities arise with telecom change requests involving cable plant, switch interface, approvals, provisioning, inventory, ordering, process flow, initiation, oversight, financial accuracy and integration, helpdesk triaging (time and an otherwise need for high expertise) and more. This simply eats time, reduces QOS and costs real money by believing traditional service management software, spreadsheets and manual processes can handle them.

New devices, wired, wireless or static, bring productivity for the person, group and organization. Supporting them adds a central burden where cost-center budgets are shrinking.  Answering cost-center back office needs for financial information adds even more work with growing device types and ever-changing business needs. Enforcing governance and cost cutting becomes elusive.

Of course, any solution would have to pay for itself, be easy to use, bringing economies of scale and improve an organization’s capabilities.

Lowered operational costs is a competitive advantage. In the expense category of telecom management, it's the final cost-cutting frontier in a new world of increasing complexity. Ask yourself how much manual work is still done amidst your sea of automation and check out the latest, geared at telecom service management.

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