tag:blogger.com,1999:blog-70534912246010333212023-11-16T10:43:36.724-08:00Improving Business Operations and Your Bottom LineStreamlining IT & Telecommunications Operations represents a tremendous opportunity for CIOs to meet budget constraints while predictably delivering increasing technology demands.bottomlineoperationshttp://www.blogger.com/profile/16429831001515696143noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-7053491224601033321.post-45264352053083932632012-10-05T10:23:00.001-07:002012-10-30T10:23:10.746-07:00How Smaller Colleges’ CIOs Can Compete with Larger Staffed Schools<!--[if gte mso 9]><xml>
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<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjFy9aic0CgCfHrI3OS84raCUCxGiifbVILPK3rfZL1jyqsUoV6xojj1s3rqfrnTSLn3z0WIORUjCM1xWeSCojBtQTUpzgsKgxcx3HwO2EqZNZZC2do3LUKPEYvJl8wHzmRrcGN2ak9mipH/s1600/PCR360+Consolidates+Multiple+Applications+Summary+Slide+BDvRB1.5.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><br /></a><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif; font-size: small;"><span style="line-height: 115%;">Costs maintaining IT and Telecom at Colleges per student
are rising. Even with larger enrollments, device and access-demands per
student, faculty and classroom abound challenging your capacity to deliver. Streamlining all communications & technology with one consolidated application may not have been possible before now. It's crucial to explore how this now solves the question of how to do more with less.</span></span><br />
<br />
<div class="MsoNormal">
<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif; font-size: small;"><b><span style="line-height: 115%;">Do
you have multiple helpdesks?</span></b><span style="line-height: 115%;"> Usually staffed by
expertise, both highly-skilled and inexpensive transient student resources,
these often use multiple and different applications, spreadsheets and ad-hoc
databases. Uniformity and consolidation, using an already built,
commercial-off-the-shelf (COTS) solution, greatly reduces the amount of time
and effort required to address work completion. With the right information,
work doesn’t have to be limited to only highly skilled, experienced interpretation, enabling less skilled staff to balance the load getting more work done faster by all.</span></span></div>
<div class="MsoNormal">
<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif; font-size: small;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif; font-size: small;"><b><span style="line-height: 115%;">How
does your operation work with the community you serve?</span></b><span style="line-height: 115%;">
Self-service has become the entitlement of our time. Why not, it naturally saves
them time when they need your services, but back office people save just as
much time. And there’s more of those you serve than in the back office. Why not
leverage Self-Service, also tied to the desk, orders, inventory, approvals,
etc.</span></span></div>
<div class="MsoNormal">
<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif; font-size: small;"><br /></span></div>
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<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif; font-size: small;"><b><span style="line-height: 115%;">How
are inventory and assets tracked?</span></b><span style="line-height: 115%;"> These are best done
simultaneously when acting upon them so that when new work arises, there’s
already an up to date view of what’s available, deployed and needed with all
the histories required to decipher and troubleshoot. Using a separate way to
manage this eats time, is error prone and is an opportunity to reduce
applications.</span></span><br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjFy9aic0CgCfHrI3OS84raCUCxGiifbVILPK3rfZL1jyqsUoV6xojj1s3rqfrnTSLn3z0WIORUjCM1xWeSCojBtQTUpzgsKgxcx3HwO2EqZNZZC2do3LUKPEYvJl8wHzmRrcGN2ak9mipH/s1600/PCR360+Consolidates+Multiple+Applications+Summary+Slide+BDvRB1.5.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjFy9aic0CgCfHrI3OS84raCUCxGiifbVILPK3rfZL1jyqsUoV6xojj1s3rqfrnTSLn3z0WIORUjCM1xWeSCojBtQTUpzgsKgxcx3HwO2EqZNZZC2do3LUKPEYvJl8wHzmRrcGN2ak9mipH/s1600/PCR360+Consolidates+Multiple+Applications+Summary+Slide+BDvRB1.5.jpg" height="480" width="640" /></a></div>
<br /></div>
<div class="MsoNormal">
<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif; font-size: small;"><b><span style="line-height: 115%;">Is Telecom
now part of IT?</span></b><span style="line-height: 115%;"> Call & Cost Accounting is unique for Telecom
with multiple vendor invoices, split by multiple departments with multiple
payments. The rest is no different in many ways than IT. For instance, helpdesk,
inventory, assets, ticketing & work-orders, equipment configuration and
cable plant management has identical function to that of the rest of the
converging IT environment. In fact, resources are probably shared. If your
operation is converging with the technologies, converging the way you manage
brings you enormous economies of scale while organizing, tracking and managing
telecom expenses. Now you can manage Telecom Expense and its operation with IT
using one application.</span></span></div>
<div class="MsoNormal">
<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif; font-size: small;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif; font-size: small;"><b><span style="line-height: 115%;">How
are you protecting the millions invested in Cable Plant Infrastructure?</span></b><span style="line-height: 115%;"> People,
drawings, spreadsheets, and well organized and tediously labeled closets is the
norm where it remains difficult to understand, maintain, change and repair.
Integrating the entire physical plant with the same common system described
here ensures accurate, highly available and well understood, graphic data to
get the job done by even lesser skilled resources. Service orders should work
in tandem with the cable plant to avoid repetitive, expensive audits,knowing each and every available connection, path and equipment.</span></span></div>
<div class="MsoNormal">
<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif; font-size: small;"><br /></span></div>
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<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif; font-size: small;"><b><span style="line-height: 115%;">Finally,
are all your applications easy to use?</span></b><span style="line-height: 115%;"> Have they kept up with
today’s expectations, have the option to run in the cloud as a service, come
from a viable vendor, is catalog-based or otherwise coming into question? Why
not take a look at what’s out there with just one, combined-by-design solution to
bring you economies with increased service levels, PCR-360. What have you got to
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applications, too.</span></span></div>
<div class="MsoNormal" style="line-height: normal;">
<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif; font-size: small;"><br /></span></div>
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<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif; font-size: small;"><b>It’s all about the visibility!</b></span></div>
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<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;"><span style="font-size: small;"><a href="http://www.linkedin.com/profile/view?trk=tab_pro&id=556895"><span style="color: blue;">Who's Byron Druss</span></a></span><span style="font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"> </span></span></div>
<div class="MsoNormal" style="line-height: normal; margin-top: 0.25in;">
<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif; font-size: x-small;">Byron Druss is the Director of
Northeast Sales at PCR, and has over 22 years of operational performance
experience across engineering, service & project management disciplines. He
can be reached at <a href="mailto:bdruss@pcr.com"><span style="color: blue;">bdruss@pcr.com</span></a>,
@byrondruss and (856)381-1177.</span></div>
<div class="MsoNormal" style="line-height: normal;">
<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif; font-size: x-small;"><br /></span></div>
<div class="MsoNormal" style="line-height: normal;">
<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif; font-size: x-small;">PCR is headquartered in Grand
Rapids, MI, and is owned by Koniag Development Corporation, a wholly owned
subsidiary of Koniag, Inc. Koniag is an Alaskan Native Corporation, certifed as
an SBA 8(a) SDB-ANC.</span></div>
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<div class="MsoNormal" style="line-height: normal; margin-bottom: 0in;">
<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif; font-size: x-small;">See or contact PCR at 616-554-0000</span></div>
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<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif; font-size: x-small;">@PCR_360</span></div>
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<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif; font-size: x-small;"><a href="http://www.pcr.com/"><span style="color: blue;">www.pcr.com</span></a> </span></div>
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<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif; font-size: x-small;">or see for yourself at: <a href="http://www.pcr.com/images/PCR360_Product_Brochure.pdf"><span style="color: blue;">http://www.pcr.com/images/PCR360_Product_Brochure.pdf</span></a> <span style="font-size: xx-small;"> WP20121005BDv1.1</span></span></div>
bottomlineoperationshttp://www.blogger.com/profile/16429831001515696143noreply@blogger.com0tag:blogger.com,1999:blog-7053491224601033321.post-21216673425666433632012-10-02T12:57:00.002-07:002012-10-09T06:35:21.052-07:0010 Reasons to Consolidate Communications & Technology Management<!--[if gte mso 9]><xml>
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<br />
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</xml><![endif]--><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Keeping the lights on is most of
your IT budget. Device growth of thousands of combined desktop & mobile
phones, laptops, PCs, routers and other infrastructure increases much faster
now. As IT converges with IP-based Telecom, it’s even harder keeping expenses
down, deliver more predictably with higher service levels with the <span style="mso-spacerun: yes;"> </span>same staff & shrinking budgets. Here are
10 reasons why you should also simply converge & consolidate your
operational support to make it through the next 5 years & beyond:</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span>
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjYHxAGkTndN6_2inmK6KGn-RDvdeZe0NUlCf_PF8_GbHeUgVsluOUGVQlo_wLH8bp-nYhcaiWL3PtmtjS9_REdWRWbOewEhj6C-OZReQkJY6XDFa32XplMvbN6x-WJl5-bn28LDGXubJdn/s1600/Can%2527t+find+Printer0001.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="94" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjYHxAGkTndN6_2inmK6KGn-RDvdeZe0NUlCf_PF8_GbHeUgVsluOUGVQlo_wLH8bp-nYhcaiWL3PtmtjS9_REdWRWbOewEhj6C-OZReQkJY6XDFa32XplMvbN6x-WJl5-bn28LDGXubJdn/s320/Can%2527t+find+Printer0001.jpg" width="320" /></a></div>
<ol start="1" type="1">
<li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in;"><b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Cost.</span></b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">
It takes a village, but that’s too expensive. Without plans to hire more
staff, reduce the work that needs to get done across all devices and
functions. Just because different resources are used for different jobs,
doesn’t mean they can’t all be on the same page. Be more efficient and
accurate. One system can fit all, in fact it’s necessary.</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></li>
<li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in;"><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Insist on <b>combined work or service order capability
with your ticketing and helpdesk</b>. Think you already have that now? A
review of time-consuming tickets usually shows gaps in what you thought
was managed well.</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></li>
<li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in;"><b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Financials.</span></b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">
Reduce revenue and cost leakage on projects. Whether you’re footing the
bill for your departmental customers, simply passing along material
charges or even project time, you’ve got to account for it with as much
consistency and little effort as possible. Look for an out-of-the-box way
to include this by design and avoid re-entry in yet another system, especially
one that’s very expensive & time consuming to adapt.</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></li>
<li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in;"><b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Visibility and justice for all.</span></b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"> Getting the job done means playing “Where’s Waldo” in
email strings, multiple applications and document versions, resulting in
highly skilled people doing work without organized information. Take
advantage of having instant visibility into every task, device, line,
connection, conduit, server, router, switch, service order, phone number,
software and anything else you want to manage, simplifying the tasks enabling
all resources to now help.</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></li>
<li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in;"><b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Predictability & Governance.</span></b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"> If you can’t manage it, you can’t control it. You
can’t control it if you can’t measure it. You can’t measure it if you
can’t define it. Catalog-based systems lend themselves to organizing every
item, service, expectation and process, manage it by design and deliver to
a level of quality you set. Meaningful dashboards tied to this manage by
exception and take you right to what’s happening in the myriad of
activities. If you’re expected to deliver, then expect to easily get to
the right information.</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></li>
<li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in;"><b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Untangle the ball of wires.</span></b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"> Big one! Your closets look great, rails and conduits
orderly and it’s all in spreadsheets from the very beginning. When was the
beginning? Even if it was yesterday, cable information becomes outdated
fast because it’s too much to expect multiple systems will be updated,
especially a spreadsheet, with the latest changes and context. Naming
conventions will only take you so far and quickly, your high-skilled labor
is tacking on hours each time that closet door opens. Integrated Cable
Plant functions should be part of the Service Order, tied to the Catalog, Inventory
and Assets unless you have unlimited time and resources getting work done quickly
enough. Integrated, accurate cable plant graphics on-demand saves
expensive in-house or outsourced labor.</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></li>
<li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in;"><b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Inventory & Asset Management.</span></b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"> Inventory and asset management should leverage the
changes managed in an integrated system, right from the catalog as work
orders take place. Save audit time, understand where everything is and
what’s in the field without investing in a separate system. In fact,
separate systems are counter-productive for the same reasons as above.</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></li>
<li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in;"><b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Self Service.</span></b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">
Everyone wants it, expects it and you benefit the most without arming your
staff with mere telephones and email to manually process incidents,
requests, status, etc. Yeah, some like the telephone and no one said it’s going
away. Otherwise, you’re spending your staff’s time doing something a
system can do, especially one that’s already tied into every other
function mentioned here.</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></li>
<li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in;"><b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Reduce training, conversations, emails and coordination
efforts.</span></b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"> Resources change, need ramp-up
time and the benefit of history. One easy, intuitive system enables new
and existing employees to come up to speed quickly on the system, the task
at hand and the entire operation regardless of role.</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></li>
<li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in;"><b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Upgrade your helpdesk.</span></b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"> Six out of ten companies don’t like or aren't using
their helpdesk properly. If you must keep yours, OK, but add this now to
your existing helpdesk. Later you might wonder why you need both when an
integrated helpdesk is already there and then you can decide to drop your
current one. Your option. Meanwhile, save annual maintenance expense of
several applications, spreadsheets and databases, not to mention gaining
staff productivity within the same solution.</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></li>
</ol>
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<span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">IT Executives, Managers and staff
can now get more work done in less time with better results. With IT &
Telecom converging, increasing user demand and technology expectations for
productivity and shrinking budgets, why not consider a converged operational
system strategy for all communications and technology management?</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Reduce your applications five or
more to one, as a strategic necessity, and consider PCR-360, premise or in the
cloud. Leverage 30 years of experience and 2 years developing the latest
solution in efficient communications & technology management. PCR-360
offers an exciting ROI that answers the question, “How will I improve for the
upcoming year?” It’s ready now, from a reliable vendor that always does the
right thing and we’re looking for someone like you that’s interested in simply
knowing what’s now available to make ends meet, improve service capacity and
levels of customer service.</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">It’s all about the visibility!</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></b></div>
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<a href="http://www.linkedin.com/profile/view?trk=tab_pro&id=556895"><span style="color: blue; font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Who's Byron Druss</span></a><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"> </span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman";">Byron Druss is the Director of
Northeast Sales at PCR, and has over 22 years of operational performance
experience across engineering, service & project management disciplines. He
can be reached at </span><a href="mailto:bdruss@pcr.com"><span style="color: blue; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman";">bdruss@pcr.com</span></a><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman";">,
@byrondruss and (856)381-1177.</span><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman";">PCR is headquartered in Grand
Rapids, MI, and is owned by Koniag Development Corporation, a wholly owned
subsidiary of Koniag, Inc. Koniag is an Alaskan Native Corporation, certifed as
an SBA 8(a) SDB-ANC.</span><span style="font-family: "Times New Roman","serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman";">See or contact PCR at 616-554-0000</span><span style="font-family: "Times New Roman","serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman";">@PCR_360</span><span style="font-family: "Times New Roman","serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
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<a href="http://www.pcr.com/"><span style="color: blue; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman";">www.pcr.com</span></a><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman";"> </span><span style="font-family: "Times New Roman","serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman";"></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman";">or see for yourself at: </span><a href="http://www.pcr.com/images/PCR360_Product_Brochure.pdf"><span style="color: blue; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman";">http://www.pcr.com/images/PCR360_Product_Brochure.pdf</span></a><span style="font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman";"><span style="mso-spacerun: yes;"> </span></span><span style="font-family: "Arial","sans-serif"; font-size: 8.0pt; mso-fareast-font-family: "Times New Roman";">WP20120927BDv1.2</span></div>
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bottomlineoperationshttp://www.blogger.com/profile/16429831001515696143noreply@blogger.com0tag:blogger.com,1999:blog-7053491224601033321.post-9673567216731490952012-02-27T14:05:00.000-08:002012-10-02T11:41:34.212-07:00Squeezing More Expense Out of Telecom Management – The Final Frontier<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
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<span style="font-size: small;"><b>Managing telecom</b> is an often overlooked, growing expense, in higher education, government and private industry. Analysts consider it a top 5. Traditional cost-cutting carrier and switch upgrades, staff reductions and billing re-negotiations omit gaining Operational Efficiencies, largely an untapped, immature market. Your opportunity to lower expenses further is getting rid of business-as-usual (BAU) manual costs, recouping economies for cost-avoidance, direct cost reductions and massive time inefficiencies also affecting QOS.</span><br />
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<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgezoN33KUMSa8se38g82Fct85E2PaPyvo1jEqeOSX5vEA1l3C7fOwq_IhJLGNiuNmYx6DiXuO269nX42mF5h6rjNvo3p5hUTdOX1AGNLHn-9isN0CkMbLcVCMYaiLYX3xPBGzn86XwDGYK/s1600/Avaya+Lucent+24-Port+Ethernet+Switch+C363T+700397292_2+lower+res.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgezoN33KUMSa8se38g82Fct85E2PaPyvo1jEqeOSX5vEA1l3C7fOwq_IhJLGNiuNmYx6DiXuO269nX42mF5h6rjNvo3p5hUTdOX1AGNLHn-9isN0CkMbLcVCMYaiLYX3xPBGzn86XwDGYK/s1600/Avaya+Lucent+24-Port+Ethernet+Switch+C363T+700397292_2+lower+res.jpg" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Telecom Service Management is costly in labor without integrated Cable Plant, Switch I/F & Cost Accounting</td></tr>
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<span style="font-size: small;"><b>Provisioning and caring for a telecom environment is technical, procedural and financial.</b> Telecom management is also more patterned than IT. However, telecom’s needs are </span><span style="font-size: small;">often manually met, lumped in with IT’s ticketing system yet unable to handle telecom specifics. Complexities arise with telecom change requests involving cable plant, switch interface, approvals, provisioning, inventory, ordering, process flow, initiation, oversight, financial accuracy and integration, helpdesk triaging (time and an otherwise need for high expertise) and more. This simply eats time, reduces QOS and costs real money by believing traditional service management software, spreadsheets and manual processes can handle them.<span id="goog_935372941"></span><span id="goog_935372942"></span></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhmqmk2GjWNOhoPoY2iB03i4iggcGSKdnpDoe3u5myG1VWWbfo4LFanSmXR742w5iFLi1oKvZGAC0I1vfNIt_knidkX9XWap2XywxiFTbL7e145aapC9xJzkckpDSUw6mgDJxJqDcmVtWN5/s1600/pd+clker+secretary-answering-phone+lo+res.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhmqmk2GjWNOhoPoY2iB03i4iggcGSKdnpDoe3u5myG1VWWbfo4LFanSmXR742w5iFLi1oKvZGAC0I1vfNIt_knidkX9XWap2XywxiFTbL7e145aapC9xJzkckpDSUw6mgDJxJqDcmVtWN5/s1600/pd+clker+secretary-answering-phone+lo+res.png" /></a></div>
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<span style="font-size: small;"><b>New devices, wired, wireless or static, bring productivity</b> for the person, group and organization. Supporting them adds a central burden where cost-center budgets are shrinking. Answering cost-center back office needs for financial information adds even more work with growing device types and ever-changing business needs. Enforcing governance and cost cutting becomes elusive.</span></div>
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<span style="font-size: small;">Of course, any solution would have to pay for itself, be easy to use, bringing economies of scale and improve an organization’s capabilities.</span></div>
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<span style="font-size: small;"><b>Lowered operational costs is a competitive advantage.</b> In the expense category of <b>telecom management, <u>it's the final cost-cutting frontier in a new world of increasing complexity.</u></b> Ask yourself how much manual work is still done amidst your sea of automation and check out the latest, geared at telecom service management.</span><br />
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<span style="font-size: small;"><a href="http://www.linkedin.com/profile/view?trk=tab_pro&id=556895" target="_blank">Who's Byron Druss</a> </span></div>
bottomlineoperationshttp://www.blogger.com/profile/16429831001515696143noreply@blogger.com0